Even pirate queens have official, boring policies.
Here are mine, for live events, for my Floating Playground program, and download-able products.
These policies help me respect my capacity, and their existence — even when boring — serves as a reminder to interact with my business with as much love as I do my clients and students.
- retreats, workshops & seminars (live events)
- my Floating Playground program
- e-books and other download-able products
Retreats, workshops, rallies and other live events
A live event requires a ton of work.
Crazy amounts of advanced planning, creative tap-dancing and administrative madness have to happen for me and Selma and our pirate crew to make sure that the experience is nourishing and awesome and jam-packed with epiphanies.
And all that in a safe, comfortable, supportive way.
If you have to cancel (tfu tfu tfu), we will be sad with you and we will miss you.
You can help us find someone to take your spot — by posting about the retreat on Twitter, Facebook or on your blog, if you have one.
If we can fill your spot within a reasonable time before the event, we will release you of the obligation to pay the rest of your tuition.
Any tuition (including deposit) already paid will go to the Stowawayship Scholarship Ship fund.
This helps us honor our commitment to the place hosting the event and our contract with them, as well as all the other various and complicated arrangements we’ve made to make this thing happen.
Rally policies as follows:
1. Rally pricing includes: Tuition, ebooklets, snacks, huge realizations, hilarity, bubble-blowing, presents/presence.
2. Not included: Travel, lodging and meals.
3. Before signing up, check in with yourself and make sure this is what you want.
4. If you register for a Rally, you have up to 60 days prior to the Rally to request a change in dates. A fee of $85 will be charged to your credit card for each rescheduling.
5. No changes, reschedules or cancellations can be accommodated later than 60 days prior to the Rally’s start date. This helps us create a safe and strong container for Rally, and keep tuition affordable.
6. If you can’t make it, we’ll offer tuition paid so far as a stowawayship scholarship so someone else can attend.
My Floating Playground program
Before you’ve been accepted to the Floop, your deposit (if you made one) is refundable, if
a) I must cancel for some reason,
b) there’s no room left in the program, or
c) I decide at any stage of the signup process that the program is not for you.
Floating Playground tuition is not refundable.
That holds for current members and graduates who have renewed for an additional year. This is because it’s a place where we work on destuckifying, which means that at some point or another, you’re going to be running into your stuff.
It would be totally irresponsible of me to let you listen to your patterns and run off when you hit the hard. That’s not the loving thing to do.
My commitment is to give you this safe, loving environment that help you through the hard, because that’s part of the experience of the Floating Playground.
Also, as soon as you enter the Floop environment, you have access to dozens of my classes, products and lectures, all of which is worth considerably more than the price of admission.
Plus you get a ton of people who basically commit themselves to biggifying you and helping you. They’ll talk about you on Twitter, hang out on your blog, get excited about what you do.
Your group and the facilitators and I will do everything we can to help you feel supported, comfortable and welcome, as will all the other Floopers, because they’re awesome. And at the same time, at the end of the day it’s going to be up to you to use the space in whatever way suits you best.
The truth is that even the people who hardly ever use it get huge benefits from it when they do, so absolutely no guilt if you’re not there all the time. The Floating Playground and everything in it is completely at your disposal, and you’re always welcome in a completely guilt-free way.
E-books and other download-able products
Unless otherwise stated (and it often is otherwise stated — many if not most of my products come with a stated guarantee), orders are non-refundable unless canceled within seven days from the date ordered.
Unless there’s something else going on, in which case I’m flexible.
Orders are also non-transferable, unless you get permission from me.
Basically, the rules hold unless there are extenuating circumstances.
Of course since this is real life and extenuating circumstances happen, why don’t you send my First Mate an email if a problem comes up?
Unless you see an option for multiple payments, just assume that we can’t do them. We generally only have payments for things like retreats.
When payments aren’t being offered, that means we haven’t built in the time/expense of the administrative backend work involved in making them available when we did pricing resonance.
Bartering: not an option.
That’s it. Enough policy-izing.
I hope it’s clear that this business is run by a real, live human being, a duck and a small pirate crew. We try to be as fair and as understanding as possible, while still meeting our own commitments to others as well as our need for not going completely crazy.
We do our best. Sometimes we screw up. It happens. We own it. We apologize. We do what we can to make stuff right again.
Thanks for being part of our thing.
Havi (and Selma the duck and the rest of the pirate crew)