Comments on: 3 ways to annoy the people you want to help: Part Two

By: Josh

Josh — Mon, 11 Jan 2010 08:32:50 +0000

What a great post! Especially the bit about “Pay as you Please”. I have studied a handful of Pay as you Please post-mortems and it never occurred to me how the situation could create customers so uncomfortable that they just decide to avoid making the decision.

After reading this and thinking about it, I can definitely think of a bunch of situations in real life where I’ve been at a place and been interested in ordering or buying or checking out a product/service but felt too uncomfortable to open my mouth and take any action.

I felt that the product must be “for experts only” or only for “club members” or people who already know what it’s all about and how to order it etc.

This article is basically just good business. And it’s bad business to force your customers into a choice between feeling uncomfortable or requiring them to be courageous (and risk sounding stupid).

By: Teeth whitening and the usual error | Pace and Kyeli

Teeth whitening and the usual error | Pace and Kyeli — Wed, 29 Oct 2008 13:45:09 +0000

[...] Havi was looking for an acupuncturist, none of their websites answered one of her big questions: “Will I have to take my clothes [...]

By: Alex Fayle | Someday Syndrome

Alex Fayle | Someday Syndrome — Wed, 17 Sep 2008 05:52:42 +0000

People's fears and objections are huge in the field of organizing. They are embarrassed to need an organizer (hard to sell to), they don't want to tell their friends (no referrals), and most of all they are procrastinators (hard to convert even knowing the value). I like this "pay what you want" thing. I might give it a try with my e-workshop. Alex Fayle | Someday Syndromes last blog post..A Life Without Somedays: Erin Doland Interview

By: Havi Brooks

Havi Brooks — Wed, 17 Sep 2008 04:46:51 +0000

@Sundi – Woohoo, indeed. That is AWESOME. Can’t wait to see what it looks like when you’re through!

That is so, so, so great. Sounds like you’re someone who can assimilate new stuff really quickly, which is pretty much the most useful skill there is. Very cool.

By: Sundi

Sundi — Tue, 16 Sep 2008 18:09:05 +0000

Havi – with part 1 I had already decided to re-write my web content. After part 2 you couldn’t stop me. Cheese and rice you move me when you aren’t even really there! Can’t wait to see part 3.