Plus, dead on about T-Stupid-Mobil. Even if I wanted to buy from them, now I never would, they screwed you.

But to the point of PRACTICALITY — you left one line out of the apology that you wrote for T-Dopes to say to you:

“…feel terrible about this and will refund your costs as well as the cost you put out to buy the phone that saved you after ours failed you — and we’ll send you a credit to hope we can get the chance to make it up to you and regain your trust.”

I may have gone overboard, but you see.

I hate to sound so base, but with any commercial apology, if it doesn’t include some form of “punishment” (cost) to them, it doesn’t mean anything. They guy saying “so sorry!” doesn’t get docked for giving you the wrong info… YES, our united wariness of them will hurt them, but I’m talking incident-specific. Get that refund.

And thanks Havi, for making your blog one of our favoritest cafes to hang out in.

But in this case, I think you could look at the Web today (I really don’t want to say 2.0 again) as all of us going through a growth process. We’re getting our voices back and learning to use them again. And corporations are slowly learning to listen again (or for the first time) and remembering that they can speak Human as well as Marketing-Doublespeak or Legalese.

Thank you! I get so caught up sometimes in my “hmm, isn’t it interesting to work on my stuff emotionally, intellectually, energetically …” that occasionally I forget about the “hey, we could do something about this in real time” part.

Right. There are other things in life aside from the never-ending self-work process, even if they are all tangled up in it. Good reminder. Will do.

I think they’ve got a point there, especially in today’s hyper-connected, hyper-sharing world. You know that pattern in your brain that started to establish itself when Motorola gave you bad advice? Well, now you’ve twittered about it, you’ve blogged about and that pattern is no longer just in your brain but in everyone who follows your twitts or blog. Next time I need a new phone, this will still be in my mind somewhere and will surely affect my decision. Bad news travels fast but consider the opposite.

A couple months ago, I was sitting at home when my broadband cable service went down. I immediately twittered that and few minutes later figured out the number for comcast’s support line and called them to see what’s up. I Ended up with no Internet’s for the rest of the night which kinda sucked but the next morning when I checked my replies tab on twitter I saw this:

@comcastcares: @eran How long has it been down?

Can you even imagine how surprised I was? It didn’t matter that I missed that message (mostly cause twitter mobile is limited) or that I spent a whole evening (gasp!) offline. Comcast is actually on twitter, is listening to its customers and is being proactive about helping us! If I had any plans to change providers, they were gone at that point.

But enough about me, you should check out Get Satisfaction and maybe post on their t-mobile forum. There are still no official reps there but who knows, with enough pressure they may finally get a clue.